13101 Exercise Initiatives in a business environment

13102 Organise personal work priorities

13103 Contribute to effective work place relationships

13104 Contribute to personal skill development

13105 Organise work place information

13106 Produce business documents

13107 Maintain business resources

13108 Recommend products and services

13109 Deliver and monitor a service to customers

13110 Maintain workplace safety

13111 Support innovation and change

13112 Maintain environmental procedures

13113 Utilise a knowledge management system

13114 Work effectively with diversity

13115 Process customer complaints

13116 Meet customers needs and expectations

13117 Write simple documents