Privacy Policy
Last updated: 10 August 2026
EquityEd, operated by the Institute for Equity in International Education ("EquityEd", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, apply for or enrol in a course, participate in our educational programs, contact us, or otherwise interact with our Services.
This Privacy Policy is intended to explain our practices in a clear and transparent manner and, where applicable, is designed to support compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Institute for Equity in International Education / EquityEd
Koo Wee Rup, Victoria, Australia 3981
Email: info@equityed.com.au
Website: www.equityed.com.au
For privacy-related enquiries, requests or complaints, please contact us using the details above.
2. What Personal Information We Collect
Depending on how you interact with EquityEd, we may collect personal information including:
Full name
Preferred name
Date of birth or age
Email address
Telephone or mobile number
Residential or postal address
Country of residence
Nationality or citizenship information where relevant to an educational service
Educational history and qualifications
Employment or professional information
Course and enrolment information
Application information
Assessment and academic records
Attendance and participation information
Certificates and completion records
Information you provide when communicating with us
Feedback, enquiries and complaints
Information provided through website forms
Information required to process payments
Information relating to your use of our online learning services
We only seek to collect information that is reasonably necessary for our functions and activities.
3. Sensitive Information
In some circumstances, we may need to collect sensitive information where it is reasonably necessary for an educational, accessibility, support or legal purpose.
Sensitive information may include information relating to:
Health or disability where relevant to accessibility or support
Accessibility requirements
Language or cultural requirements where relevant to service delivery
Other information classified as sensitive information under applicable privacy law
Where required by law, we will obtain appropriate consent before collecting sensitive information.
We will take reasonable steps to protect sensitive information from misuse, loss, unauthorised access, modification or disclosure.
4. How We Collect Personal Information
We may collect personal information directly from you when you:
Create an account
Submit an enquiry
Complete a contact form
Apply for a course
Enrol in a course
Register for an event
Participate in an educational program
Submit an assessment
Communicate with our staff
Request student support
Subscribe to communications
Provide feedback
Make a payment
Contact us by email, telephone or other communication methods
We may also collect information automatically when you use our website or online learning platforms.
Where appropriate, we will take reasonable steps to notify you about the collection of personal information at or before the time it is collected. This is consistent with the requirements of APP 5. citeturn0search9
5. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Time and date of visits
Referring websites
Website interactions
Technical and diagnostic information
This information may be collected through cookies, analytics technologies, server logs and similar technologies.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, security, performance and user experience.
Cookies may be used to:
Remember preferences
Maintain website functionality
Understand how visitors use our website
Improve website performance
Measure engagement
Support security
Analyse website traffic
Support relevant communications or marketing where permitted
You may be able to control or disable cookies through your browser settings.
Disabling cookies may affect the functionality of some parts of the website.
7. Why We Collect Personal Information
We may collect, hold, use and disclose personal information for purposes including:
Processing course applications
Managing enrolments
Delivering educational programs
Providing student support
Communicating with participants
Administering assessments
Maintaining academic records
Issuing certificates or completion records
Processing payments
Managing accounts
Providing accessibility support
Responding to enquiries
Managing complaints
Improving our educational programs
Improving our website and digital services
Maintaining information security
Preventing fraud and misuse
Meeting legal and regulatory obligations
Managing our organisation and operations
We will generally use or disclose personal information for the primary purpose for which it was collected, or where another permitted basis or exception applies under applicable law. citeturn0search8
8. How We Use Personal Information
We may use personal information to:
Communicate with you about your enrolment
Provide access to learning resources
Monitor course participation
Assess submitted work
Provide feedback
Provide academic or administrative support
Send important service announcements
Manage payments and transactions
Maintain accurate student records
Respond to requests
Improve our Services
Conduct internal administration
Protect our systems and users
We will not use personal information for unrelated purposes unless permitted or required by law or you have provided appropriate consent.
9. Marketing Communications
Where permitted by law, EquityEd may use your contact information to send communications about:
Courses
Educational programs
Events
Workshops
News
Updates
Opportunities
Other services that may be relevant to you
You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending essential communications relating to your enrolment, account, course participation, payments, security or other services you have requested.
10. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our Services or where permitted or required by law.
Recipients may include:
Employees and contractors
Educators and facilitators
Course administrators
Technology service providers
Learning management system providers
Payment processors
Cloud storage providers
Email and communication providers
Website and hosting providers
IT and cybersecurity providers
Professional advisers
Auditors
Government authorities and regulators where required
Educational or partner organisations where necessary and permitted
Other service providers supporting the delivery of our Services
We take reasonable steps to ensure that third parties receiving personal information handle it appropriately.
11. Overseas Disclosure
Because EquityEd provides educational services to participants internationally and may use technology and service providers located outside Australia, personal information may be disclosed to or stored by overseas recipients.
Depending on the services we use, recipients may be located in countries including, but not necessarily limited to:
Australia
United States
United Kingdom
New Zealand
Singapore
Other countries where our technology or service providers operate
The actual countries may change as our service providers and technology platforms change.
Where the Australian Privacy Principles apply, we will take reasonable steps required by applicable law when disclosing personal information to overseas recipients. citeturn0search1
12. Third-Party Technology Providers
We may use third-party technology providers to operate our website, educational platforms and business systems.
These providers may include services for:
Website hosting
Learning management
Online forms
Email
Video conferencing
Cloud storage
Payment processing
Customer relationship management
Analytics
Cybersecurity
Authentication
Communications
These providers may process information on our behalf and may have their own privacy policies.
Where required by law, we will take reasonable steps to ensure appropriate privacy and security protections are in place.
13. Payment Information
Payments may be processed through third-party payment providers.
Where payment information is processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and terms.
EquityEd does not generally need to store complete payment card details when payment processing is handled by a third-party provider.
14. Learning and Assessment Information
Where you participate in an EquityEd educational program, we may collect information relating to your participation and academic progress.
This may include:
Attendance
Course progress
Assessment submissions
Assessment results
Feedback
Completion status
Certificates
Communications with educators
Academic support information
This information may be used to administer and improve educational programs and maintain appropriate academic records.
15. Recordings and Online Classes
Some educational activities may be recorded for legitimate educational, administrative, accessibility, quality assurance or training purposes.
Where required, participants will be notified when recording is taking place.
Recordings may contain information about participants, educators and other individuals participating in the session.
We will take reasonable steps to handle recordings appropriately and limit access to authorised individuals.
16. Children's and Young People's Privacy
Some EquityEd programs may be available to younger participants.
Where we knowingly collect personal information from children or young people, we will take reasonable steps appropriate to the circumstances to protect their privacy.
Where required, we may seek consent from a parent or legal guardian.
Parents or guardians who have questions about information collected from a child or young person may contact us.
17. Anonymity and Pseudonymity
Where practical and lawful, you may interact with EquityEd anonymously or using a pseudonym.
However, anonymity may not be possible where we need to identify you to:
Process an enrolment
Provide educational services
Issue a certificate
Maintain academic records
Process a payment
Provide student support
Meet legal obligations
Protect the security of our Services
The Australian Privacy Principles recognise anonymity and pseudonymity subject to applicable exceptions. citeturn0search5
18. Security of Personal Information
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure
Security measures may include:
Access controls
Authentication
Password protection
Encryption where appropriate
Secure cloud services
System monitoring
Staff access controls
Security procedures
Regular review of information handling practices
However, no internet-based system can be guaranteed to be completely secure.
19. Data Breaches
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws and our internal procedures.
Where legally required, we will notify affected individuals and/or the relevant regulator.
20. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing educational services
Maintaining academic records
Meeting legal obligations
Resolving disputes
Managing complaints
Protecting our legitimate interests
Maintaining appropriate business and financial records
Different types of information may be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable legal or regulatory requirements.
21. Accessing Your Personal Information
You may request access to personal information that EquityEd holds about you.
To make an access request, contact:
We may need to verify your identity before providing access.
In some circumstances, access may be refused or limited where permitted or required by law.
If we refuse access, we will generally explain the reason unless doing so would be unreasonable or prohibited by law.
22. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that it be corrected.
Please contact:
We will consider your request and take reasonable steps to correct information where appropriate.
23. Privacy Complaints
If you believe EquityEd has mishandled your personal information or breached applicable privacy obligations, you may contact us with a complaint.
Please provide:
Your name
Contact details
Details of the issue
Relevant dates or communications
Any supporting information
Send complaints to:
We will acknowledge and investigate privacy complaints and seek to resolve them within a reasonable period.
24. Complaints to the OAIC
If you are not satisfied with our response to a privacy complaint, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
You can find information about privacy complaints through the OAIC website.
Office of the Australian Information Commissioner
25. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
26. Social Media
EquityEd may operate or use social media platforms.
If you interact with EquityEd through a social media platform, that platform may collect and process information about you according to its own privacy policy.
Information you publicly post on social media may also be visible to others.
27. Direct Communications
If you contact us by email, telephone, online form or other communication method, we may retain information about the communication so that we can:
Respond to your enquiry
Provide requested services
Maintain appropriate records
Resolve complaints
Improve our Services
Meet legal obligations
28. Website Analytics
We may use analytics services to understand how visitors use our website.
Analytics information may include:
Pages visited
Traffic sources
Device information
Browser information
Approximate location
Website interactions
Time spent on pages
Analytics information helps us understand website performance and improve the user experience.
29. Your Privacy Choices
Depending on the circumstances, you may have choices regarding:
Whether to provide certain personal information
Marketing communications
Cookies
Access to your personal information
Correction of your personal information
Certain uses or disclosures of personal information
Participation in optional activities involving personal information
Some information is necessary to provide particular Services. If you do not provide information that is reasonably necessary for a particular service, we may not be able to provide that service.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our Services
Changes to technology
Changes to our information handling practices
Changes to privacy laws
Changes to our service providers
Other operational requirements
The latest version will be published on our website.
We will update the "Last updated" date whenever the Privacy Policy is changed.
31. Contact Us
If you have any questions about this Privacy Policy, your personal information, an access or correction request, or a privacy complaint, please contact us.
Institute for Equity in International Education / EquityEd
Koo Wee Rup, Victoria, Australia 3981
Email: info@equityed.com.au
Website: www.equityed.com.au
32. Important Privacy Notice
By using our website or providing personal information to EquityEd, you acknowledge that your personal information may be collected, used and disclosed as described in this Privacy Policy.
Where consent is required by applicable law, we will seek that consent in an appropriate manner.
Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights or obligations that cannot lawfully be excluded, restricted or modified under applicable privacy or other Australian laws.